Terms of Service

1. Parties and scope

These Terms of Service ("Terms") form a legally binding agreement between you ("Customer", "you") and Syro Robotics ("Syro", "we", "us"), governing your use of syrorobotics.com and any purchases made through it. These Terms are governed by Dutch law.

By creating an account, placing an order, or otherwise using our services, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts.

2. Products and availability

All product listings are subject to availability. We reserve the right to discontinue or modify products at any time without notice. Product images are for illustration purposes only and may differ slightly from the actual product.

When you add an item to your cart, that stock is reserved for up to 10 minutes. After this period, reserved stock may be released back to general availability. Completing checkout before the timer expires is required to guarantee your order.

3. Pricing and payment

All prices are displayed in USD and are inclusive of applicable VAT where required by law. Shipping costs and taxes are calculated and displayed at checkout before you confirm your order.

Payments are processed securely by Mollie B.V., a licensed payment service provider regulated in the Netherlands. We accept the payment methods displayed at checkout. Syro Robotics does not store your card or bank details.

A contract of sale is formed when we send you an order confirmation email. Until that point, your order is an offer to purchase which we may accept or decline (for example, if a pricing error has occurred or stock is unavailable).

In the event of a pricing error on our website, we are not obliged to honour the incorrect price. We will notify you of the correct price and give you the option to proceed or cancel your order.

4. Shipping and delivery

Estimated delivery times are provided at checkout and are indicative only. We are not liable for delays caused by third-party carriers, customs authorities, or events outside our reasonable control (see Section 10).

Risk of loss and title for products pass to you upon delivery to the address specified in your order. If a delivery attempt fails due to an incorrect address or absence, additional delivery charges may apply.

5. Returns and right of withdrawal

EU consumers have a statutory right of withdrawal of 14 calendar days from the date of delivery, in accordance with EU Directive 2011/83/EU (Consumer Rights Directive). You do not need to provide a reason for withdrawal during this period.

To exercise your right of withdrawal, notify us at info@syrorobotics.com before the 14-day period expires. You must return the product in its original, unused condition and packaging within 14 days of notifying us.

Return shipping costs are your responsibility unless the product is defective or we have made an error. Refunds are issued to the original payment method within 14 days of receiving the returned product and confirming its condition.

The right of withdrawal does not apply to products that have been custom-configured, sealed software that has been opened, or products that are clearly personalised.

6. Warranties

All products sold by Syro Robotics come with a 12-month commercial warranty against manufacturing defects from the date of delivery. This warranty does not cover:

• Damage caused by misuse, accident, or modification
• Normal wear and tear
• Damage caused by operating outside published specifications
• Consumable parts (e.g. connectors, cables)

This commercial warranty is in addition to, and does not affect, your statutory rights as a consumer under applicable law, including the legal guarantee of conformity under EU Directive 2019/771.

To make a warranty claim, contact info@syrorobotics.com with your order number and a description of the defect.

7. Intellectual property

All content on syrorobotics.com — including text, images, logos, and software — is owned by or licensed to Syro Robotics and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written permission.

Hardware products sold by Syro Robotics may be based on open hardware designs (such as FMUv6X). Your purchase grants you ownership of the physical product only; it does not transfer any intellectual property rights beyond those granted by the applicable open hardware licence.

8. Acceptable use

You agree not to:

• Use our products or services for any unlawful purpose or in violation of any applicable regulations (including drone flight regulations in your jurisdiction)
• Attempt to reverse-engineer, tamper with, or compromise our systems
• Use automated tools to scrape, crawl, or interact with our website without permission
• Provide false or misleading information when creating an account or placing an order

It is your responsibility to ensure that the products you purchase comply with all applicable laws and regulations in your country of use, including but not limited to aviation and drone regulations.

9. Limitation of liability

To the fullest extent permitted by applicable law, Syro Robotics shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or services.

Our total liability to you for any claim arising from these Terms or your use of our services shall not exceed the amount you paid for the relevant order.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

10. Force majeure

We are not liable for any failure or delay in performing our obligations caused by circumstances beyond our reasonable control, including natural disasters, pandemic, war, civil unrest, strikes, government actions, or failures of third-party service providers.

11. Governing law and disputes

These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles.

Any dispute arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to the competent court in Amsterdam, the Netherlands.

For EU consumers, alternative dispute resolution is available via the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

12. Changes to these Terms

We reserve the right to update these Terms at any time. Material changes will be communicated via email or a prominent notice on our website at least 14 days before taking effect. Continued use of our services after that date constitutes acceptance of the revised Terms.

13. Contact

Syro Robotics
Registered in the Netherlands
Email: info@syrorobotics.com